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FCC Launches Site to Help Cell Phone Users Know Their Voice and Data Limits

The Federal Communications Commission has launched a new web site to help prevent “bill shock.”  The agency said that carriers, “representing more than 97 percent of the nation’s wireless customers,” have agreed to start sending, by October 2012, a series of free alerts to subscribers who have wireless plans that impose additional charges for exceeding limits on voice, data and text usage.  Some companies have already started implementing the alerts but others haven’t so the new site is designed to keep users current on the status of their carrier.

FCC chart shows which wireless carriers are disclosing when customers reach their limits

The agency cited a recent survey “that 30 million Americans—or one in six mobile users—have experienced ‘bill shock,’ a sudden and unexpected increase in monthly bills that is not caused by a change in service plans.”

For more see this at CNET News.


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